Sharing my thoughts on what makes Encontro’s client experience stellar and hope that it will spark ideas as you work on your client processes.
There are a lot of tasks and responsibilities on our plates as business owners. As a result, automation plays a key role in taking the load off, especially as we strive to deliver an amazing client experience. However, automating your client experience must be approached with thought and intention; otherwise, mistakes are bound to happen. And those mistakes are costly! I see them regularly when performing client experience audits for my clients and I want to make sure you can avoid them too. Here are 3 mistakes you could be making when automating your client experience and what you can do to avoid them.
I'm a wife and mom of 3 with a heart for small businesses, gifting, the client experience, creativity, design, and most importantly, helping solopreneurs achieve their goals and thrive both professionally and personally.
hi!
I'm Moya
I've been dreaming up a fun way to share gifting ideas and sprinkle some joy online. I would love for you to follow along and join the fun here!